Support

How can we help?

Pick your product for FAQs and troubleshooting steps, or jump straight to the contact form.

Frequently asked

Questions people ask us

Why don't I see any HTTPS traffic?

Install and trust the TonyProxy root certificate first — Settings → Certificate → Install. Without it, TLS traffic can be captured but not decrypted.

No requests are showing up at all?

Check that the system HTTP proxy toggle is turned on for TonyProxy — look for the menu bar icon. Some apps also need to be restarted after the proxy is enabled.

Can I share a session with someone else?

Yes — export any session as HAR, cURL, TonyPack, or several other formats from the transaction list's export menu, then send the file directly.

Can I run Dev, Sandbox, and Production side by side?

Yes — each build keeps its own database, certificate, and daemon registration, so installing more than one at once never mixes captured traffic.

Where do I report a bug or request a feature?

Use GitHub Issues for bugs, or Discussions for feature ideas and questions. The form below works too if you'd rather not use GitHub.

Before you contact us

Quick troubleshooting steps

  1. Install and trust the TonyProxy certificate — Settings → Certificate → Install.
  2. Confirm the system HTTP proxy toggle is turned on for TonyProxy.
  3. Restart TonyProxy after installing an update.
  4. Check you're on the latest version — Settings → Check for Updates.
  5. Still stuck? Use the contact form below.

Still need help

Contact us

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